Last Updated: 27 May 2026

Sintela Limited is part of the Sintela Holdings, which includes Sintela Inc Canada, Sintela Engineering Ltd. and Sintela Inc. This privacy policy explains how we collect, use, store, and protect your personal data and the data protection rights available to you. We aim to comply with applicable data protection law in the regions in which we operate, including the United Kingdom, the European Union and the United States.

What Data Do We Collect?

Sintela collects the following personal data:

Personal identification information (e.g., name, email address, phone number).
Business-related information where applicable (e.g., job title, organization).
Device and browser data (e.g., IP address, browser type).

How Do We Collect Your Data?

You provide Sintela with most of the data we collect. We also collect data automatically through technology. Methods include:

Forms you fill out on our website or during product registration.
Orders for products and services.
Feedback provided via surveys, message boards, or email.
Cookies or similar tracking technologies when you use or view our website.

How Will We Use Your Data?

Sintela collects and processes your personal data for purposes including:

Processing orders, managing accounts, and providing customer support.
Sending promotional communications, where legally permitted, about Sintela and partner products and services.
Improving website functionality and user experience.
Detecting and preventing fraud, complying with legal obligations, and enforcing agreements.

If consent is required (e.g., for marketing or sharing data with partners), we will obtain it before processing.

Legal Basis for Processing (Where Applicable)

Depending on your location, our legal basis for processing your data may include:

Consent: You have given explicit permission (e.g., subscribing to marketing emails).
Contractual Necessity: Processing is needed to fulfill a contract (e.g., product purchase).
Legal Obligation: Processing to comply with laws (e.g., tax regulations).
Legitimate Interest: For purposes such as fraud prevention or business analysis, balanced with your rights.
Recognised Legitimate Interests: Where permitted under UK GDPR (as amended by the Data (Use and Access) Act 2025), we may process personal data for a recognised legitimate interest, such as crime prevention, safeguarding, or responding to emergencies, without a separate balancing test.

How Long Will We Keep Your Data?

We retain your personal data only for as long as necessary for the purposes we collected it, or as required by applicable law. For example:

Transactional data may be retained for up to 6 years to comply with legal obligations.
Marketing data will be retained until you opt out or withdraw consent.

How Do We Keep Your Data Secure?

Sintela employs rigorous security measures to safeguard your data:

Data encryption during transfer and at rest.
Restricted access to authorized personnel only.
Regular audits and monitoring for vulnerabilities.

If a data breach occurs, we will notify affected individuals and regulators as required under applicable laws.

Children and Young People

Our products and website are intended for business and professional users and are not directed at children. Where any service we offer is likely to be accessed by children, we will take account of children’s higher protection matters, including how best to protect and support children using the service, in line with UK GDPR as amended by the Data (Use and Access) Act 2025. We do not knowingly collect personal data from children without appropriate consent.

Your Rights Under Data Protection Laws

Depending on your location, you may have the following rights:

Right to Access: Request details of personal data we hold.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to Be Forgotten”): Request deletion of personal data under specific conditions.
Right to Restrict Processing: Request limits on how we use your data in certain cases.
Right to Object: Object to data processing, particularly for direct marketing.
Right to Data Portability: Request a copy of your data in a machine-readable format.
Right to Withdraw Consent: Where consent is the basis for processing, you may withdraw it at any time.
U.S. state privacy rights: If you are a resident of a U.S. state with a comprehensive privacy law (such as California), you may also have the right to opt out of the “sale” or “sharing” of your personal data and of targeted advertising, the right to opt out of certain automated decision-making/profiling, and the right not to be discriminated against for exercising these rights. To exercise these rights, contact us at the details below.

e respond to requests within the timeframes required by applicable laws (e.g., one month under GDPR). To exercise these rights, contact us at info@sintela.com.

How to Complain to Us

If you are unhappy with how we have handled your personal data, you have the right to complain to us directly. Please contact us at info@sintela.com. We will acknowledge your complaint within 30 days of receipt and respond within the period required by applicable law. This is in addition to your right to complain to a data protection regulator.

Cookies and Tracking Technologies

What Are Cookies?
Cookies are small files stored on your device to collect information about browsing behavior.

How We Use Cookies:

Enhance website performance and personalization (e.g., language preferences).
Collect data for analytical purposes.
Enable targeted advertising based on browsing behavior.

Managing Cookies:
Users can manage or disable cookies through their browser settings. Note that disabling cookies may affect website functionality.

For more information, visit allaboutcookies.org.

Cross-Border Data Transfers

Your personal data may be transferred to and stored in countries outside your region. We ensure such transfers comply with applicable laws, using safeguards such as:

Standard Contractual Clauses (SCCs) under GDPR.
Compliance with CCPA or other state-level privacy requirements in the U.S.
Adherence to equivalent frameworks, where applicable.

Privacy Policies of Other Websites

Our website may link to external websites. Sintela is not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies.

Changes to This Policy

This privacy policy is reviewed and updated periodically to ensure compliance with changing laws and regulations. Updates will be posted on this page.

How to Contact Us

For questions, complaints, or to exercise your rights, contact us at:

Email: info@sintela.com
Phone: +44 1275 375 762
Mail: Sintela Ltd., The Distillery, The Old Brewery Office Park, 7-11 Lodway, Pill, Bristol, BS20 0DH, UK.

How to Contact Regulators

If you believe your privacy rights have been violated, you may contact your regional data protection authority. Examples include:

European Union (GDPR): EU Supervisory Authorities
United Kingdom (ICO): www.ico.org.uk
United States (CCPA): Your state attorney general’s office
Canada (PIPEDA): Office of the Privacy Commissioner
Brazil (LGPD): Contact the National Data Protection Authority (ANPD).